How to make a transfer?

Step-by-step guide to sending cryptocurrency from your My Wallet, with common pitfalls and troubleshooting tips.

Follow these steps to send cryptocurrency from your wallet:

1

Open the Wallet tab.

2

Tap the Send button.

3

Fill in the required fields:

• Recipient's wallet address or domain

• Transfer amount and token type

• Comment or Memo (if needed)

4

Review all information carefully to ensure accuracy.

5

Tap Send and confirm your transaction.

Once completed, the transaction will appear in your Activity feed. Tap the transaction to view its details, including the TXID, and instant blockchain explorer link.

Important Notes:

• Verify that the recipient platform supports your chosen cryptocurrency

• Check if a Memo is required for your transfer

• Memos are typically required when sending to centralized platforms (Binance, ByBit, OKX)

• Ensure accurate Memo input for successful transfers

• If you make a Memo error, consult this guide

Incorrect addresses or Memos may result in permanent loss of funds.

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Prerequisites

Before sending, make sure:

• You selected the correct token and the correct network

• The recipient service supports that token/network

• You have enough balance to cover the amount and network fees (or the transfer is eligible for gasless sends on TON or Solana)

Common mistakes

• Sending to an exchange deposit address without the required Memo

• Selecting the wrong network / token (for example, sending a token to a wallet/service that doesn’t support it)

• Copy-pasting an address from an untrusted source (clipboard substitution scams)

• Sending NFTs to a recipient that doesn’t support them (see How to send NFTs?)

Troubleshooting

The transfer is “pending” for a long time

1. Open the transaction in Activity

2. Copy the TXID and open it in a blockchain explorer

3. If the explorer shows confirmations are still pending, wait a bit longer (network load can vary)

The transfer is “completed” but the recipient didn’t receive it

• Check that you sent the right token and network

• For exchanges, confirm whether a Memo was required

• Compare the recipient address on the exchange/service with the one used in the transfer

When to contact support (and what to send)

To help us investigate quickly, include:

• Token + network

• Amount

• Sender address (yours) and recipient address

• TXID

• Date/time (with timezone)

• Platform (iOS / Android / Desktop / Telegram Mini App) + app version (if available)

• Any error text or screenshots

See also

• How to receive crypto in My Wallet?

• How to find my Transaction ID (TXID)?

• What should I do if the transfer has failed?