> For the complete documentation index, see [llms.txt](https://help.mywallet.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywallet.io/intro/transfers/how-to-make-a-transfer.md).

# How to make a transfer?

Follow these steps to send cryptocurrency from your wallet:

{% stepper %}
{% step %}
Open the **Wallet** tab.
{% endstep %}

{% step %}
Tap the **Send** button.
{% endstep %}

{% step %}
Fill in the **required fields**:

* Recipient's wallet address or domain
* Transfer amount and token type
* Comment or Memo (if needed)
  {% endstep %}

{% step %}
**Review all information** carefully to ensure accuracy.
{% endstep %}

{% step %}
Tap **Send** and confirm your transaction.
{% endstep %}
{% endstepper %}

Once completed, the transaction will appear in your **Activity** feed. Tap the transaction to view its details, including the [**TXID**](/intro/introduction-to-crypto-and-my-wallet/what-is-a-transaction-id-txid.md), and instant blockchain explorer link.

{% hint style="info" %}
**Important Notes:**

* Verify that the recipient platform supports your chosen cryptocurrency
* Check if a **Memo** is required for your transfer
* **Memos** are typically required when sending to **centralized platforms** (Binance, ByBit, OKX)
* Ensure accurate Memo input for successful transfers
* If you make a Memo error, consult [**this guide**](/intro/frequently-asked-questions/what-if-i-forgot-to-include-a-memo.md)
  {% endhint %}

{% hint style="warning" %}
Incorrect addresses or Memos may result in **permanent loss of funds**.
{% endhint %}

***

## Prerequisites

Before sending, make sure:

* You selected the **correct token** and the **correct network**
* The recipient service supports that token/network
* You have enough balance to cover the amount and network fees (or the transfer is eligible for [**gasless sends**](/intro/transfers/what-is-gasless-jettons-how-to-enable-this-feature.md) on TON or Solana)

## Common mistakes

* Sending to an **exchange deposit address** without the required **Memo**
* Selecting the wrong network / token (for example, sending a token to a wallet/service that doesn’t support it)
* Copy-pasting an address from an untrusted source (clipboard substitution scams)
* Sending NFTs to a recipient that doesn’t support them (see [**How to send NFTs?**](/intro/transfers/how-to-send-nfts.md))

## Troubleshooting

### The transfer is “pending” for a long time

1. Open the transaction in **Activity**
2. Copy the **TXID** and open it in a blockchain explorer
3. If the explorer shows confirmations are still pending, wait a bit longer (network load can vary)

### The transfer is “completed” but the recipient didn’t receive it

* Check that you sent the **right token and network**
* For exchanges, confirm whether a **Memo** was required
* Compare the recipient address on the exchange/service with the one used in the transfer

## When to contact support (and what to send)

{% hint style="info" %}
To help us investigate quickly, include:

* Token + network
* Amount
* Sender address (yours) and recipient address
* **TXID**
* Date/time (with timezone)
* Platform (iOS / Android / Desktop / Telegram Mini App) + app version (if available)
* Any error text or screenshots
  {% endhint %}

## See also

* [How to receive crypto in My Wallet?](/intro/transfers/how-to-receive-crypto-in-my-wallet.md)
* [How to find my Transaction ID (TXID)?](/intro/transfers/how-to-find-my-transaction-id-txid.md)
* [What should I do if the transfer has failed?](/intro/transfers/what-should-i-do-if-the-transfer-has-failed.md)