> For the complete documentation index, see [llms.txt](https://help.mywallet.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywallet.io/intro/support-and-contacts/how-to-report-a-bug-or-an-issue.md).

# How to report a bug or an issue?

If you encounter a bug or issue, please [**contact our support**](/intro/support-and-contacts/how-to-contact-my-wallet-support.md) and provide the following details:

{% stepper %}
{% step %}

#### Your Wallet Address

Find and copy it by tapping on the **Multichain** label on the **Wallet** tab.
{% endstep %}

{% step %}

#### My Wallet App Version

You can find this in the **About** section or at the end of the **Settings** menu.
{% endstep %}

{% step %}

#### Screenshot or Screen Recording of the Error

This helps us better understand the issue and how to resolve it.
{% endstep %}

{% step %}

#### Logs

To collect logs: reproduce the error, then go to Settings and scroll down.

1. Reproduce the error.
2. Navigate to **Settings** and scroll down.
3. Tap the wallet version several times at the end of the menu.
4. In the **Developer Tools**, click **Download logs** and send them to the [**official support chat**](/intro/support-and-contacts/how-to-contact-my-wallet-support.md).
   {% endstep %}
   {% endstepper %}

The more information you provide about the issue and its circumstances, the quicker we can assist you.

We may occasionally request additional information if something is missing.


---

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