> For the complete documentation index, see [llms.txt](https://help.mywallet.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mywallet.io/intro/frequently-asked-questions/why-didnt-my-transfer-reach-the-recipient.md).

# Why didn’t my transfer reach the recipient?

Here are a few possible reasons:

### :no\_entry: 1. Wrong Address

* Make sure the address you copied **matches** the one for withdrawal.
* Be careful of addresses ending in .ton or binance.com, as they are often linked to scams. Learn more about scams [**in this article**](/intro/scams/what-is-a-scam-how-to-avoid-scams.md).

{% hint style="info" %}
**Note**

If the address changed from **EQ...** to **UQ...**, it's still the same; the format doesn't affect the transfer.
{% endhint %}

### 🚫 2. Missing Comment (Memo)

* When sending funds to **CEX** or **custodial wallets**, always include **memo/tag** if the platform requires it. Without it, the deposit **might not be credited**. For example, **on Binance**, both the address and memo are required.
* Check the [**transaction details**](/intro/transfers/how-to-check-the-transaction-status-where-to-find-the-txid-hash.md) to see if a memo/tag was included.
* If you missed a memo/tag, contact the recipient's support team and provide the TXID. Learn how to find it [**in this article**](/intro/introduction-to-crypto-and-my-wallet/what-is-a-transaction-id-txid.md).

{% hint style="info" %}
Always use **official support channels** listed on the platform.
{% endhint %}

### 🕔 3. Wait for Network Confirmations

* Transfers across **TON** are usually quick. It typically takes **a few minutes** for transactions to show in your **Activity** feed.

{% hint style="info" %}
You can always check the transfer status on [**blockchain explorer**](/intro/introduction-to-crypto-and-my-wallet/what-is-a-blockchain-explorer-how-do-you-use-it.md) like [**Tonscan**](https://tonscan.org/) or [**Tronscan**](https://tronscan.org/).
{% endhint %}

### 💵 4. Amount is Below the Minimum Deposit

* If the amount is **below the minimum required** for the exchange wallet, contact their support team. Provide the [**TXID**](/intro/introduction-to-crypto-and-my-wallet/what-is-a-transaction-id-txid.md) for assistance.

## If you need a fast answer

Start here:

* [How to track a crypto transaction (TXID, status, confirmations)](/intro/transfers/how-to-track-a-crypto-transaction.md).
* [Crypto addresses explained: formats, networks, and common mistakes](/intro/introduction-to-crypto-and-my-wallet/crypto-addresses-explained.md).
* [What is a memo/tag, and when is it required?](/intro/introduction-to-crypto-and-my-wallet/what-is-a-memo-tag.md).