Frequently Asked Questions

Answers to common My Wallet questions about transfers, deposits, errors, and security.

Find answers to common questions and solutions for the most frequent issues users encounter.

Why didn’t my transfer reach the recipient?What if a deposit didn’t go through?What if an error occurred during a transaction?What if I forgot to include a memo?What if I sent funds to a wrong address?Can I Enter Amounts in Fiat Currencies?Why is MyTonWallet now called My Wallet?